Terms and Conditions



These conditions explain the rights, obligations, and responsibilities of all parties to this agreement, in this agreement the words ‘’YOU’’YOURS’’ it means the customer: also the words ‘’US’’OUR’’ means the remover MAN/WOMAN. These terms and conditions can be varied or amended subject to prior written agreement.

We limit or exclude our liability for loss and damage

  1. Our quotation
  2. Our quotation unless otherwise stated,, does not include insurance
  3. By entering into this agreement, you guarantee that the goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge;
  4. You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against us
  5. If we have to pay parking fees or other fines or charges due to delays you the customer will be held responsable
  6. Work not included in the quotation unless agreed by us in writing Dismantle or assemble furniture of any kind,, disconnect/re-connect appliances
  7. To be present or a represented throughout the collection and delivery of the removal
  8. For you to arrange proper protection for goods left in unoccupied or unattended or where other people such as tenants or workmen are, or will be
  9. Provide us with a correct and up to date contact phone number and the right address
  10. Potentially dangerous , damaging or explosive items such as gas bottles, aerosols, paints, firearms and ammunitions
  11. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall to making good the damaged area only
  12. If we cause damage as a result of moving goods under your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable
  13. No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under our terms of agreement
  14. We will not be liable for any loss or damage caused by Us or Our employees or agents,, (Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods),(cleaning,  repairing or restoring unless if we arranged for the work to be carried out)’(changes caused by atmospheric conditions such as dampness ,mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration,, also  goods which have a pre-existing defect or are inherently defective, (furniture)
  15. Our transit time quotes are a estimate and are based upon information known to us at the time of transit
  16. Our rights to hold the goods (LIEN) is the legal right of the mover to hold goods until the customer has paid all outstanding charges
  17. In respect of sums which are overdue to us, we will charge interest on a daily basis calculated at 5%
  18. We do not know the value of your goods therefore we limit our liability to a fixed limit per item, the amount of liability we accept under this agreement is reflected in our charges for the work, if you wish to increase our limit of liability per item you agree to pay a higher price for the work
  19. Unless otherwise agreed in writing if we are negligent or in breach of contract we will pay you up to £60 for each item which is loss or damaged
  20. We reserve the right to sub-contract some or all of the work (same agreement will still stand)
  21. We have the right to choose the method of loading and unloading of good
  22. We have the right to choose the route to carry out the work as best as we can
  23. Payment is the day before we come to move you